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What is the status of my order?

The arrival date of your order is based on a few factors:   • The production time chosen. (our production time cut off is 12:00 pm EST)  • The shipping method chosen, as well as your shipping location.  • The day and time your proof is approved

When will I receive a confirmation email?

 You will receive a confirmation email immediately after placing your order online. Please note that often times email can get stuck in your junk/ spam folders. Please be sure to check those folders if you haven't received your confirmation email.

How do I send in my own artwork design?

You can send in your own design or art to us by uploading it in the "Upload Artwork/Additional Information" section on the product details page of the order form or Email Us your artwork . We accept file formats eps, ai, pdf, jpg, and tif. Please send the highest resolution file you have available. Please note that customers will be responsible to obtain proper permission for reproduction of logos, trademarks and copyright material.

Can you match the color I need?

Our items come in a large selection of colors and imprint colors available for you to choose from. Unfortunately we can’t provide PMS matching on our one color imprint items, but you may view our full color imprint items if you wish to have your colors matched more closely.

How can I change the shipping time?

You should contact your account representative for any changes to your order. Once your order is in production we may not be able to accommodate your request.

What is production time?

Production is the time it takes to make your product, which is based upon business days (Monday through Friday, excluding holidays). Your artwork proof must be approved and your payment received and processed before 12:00 pm Eastern Time before production will begin.. The product details page will provide you will an estimated shipping date based upon the production method you have chosen.

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